FREQUENTLY ASKED QUESTIONS

WHAT IS THE YEEZY MAFIA PRE-ORDERS SERVICE ?

THE YEEZY MAFIA PRE-ORDER SERVICE IS A NEW WAY OF GETTING LIMITED PRODUCTS WHICH AVOIDS USUAL RELEASES DAY STRESS, WE ARE USING AUTOMATED SYSTEMS TO PURCHASE THE SHOE ON YOUR BEHALF USING THE DETAILS YOU PROVIDED 

AM I BUYING THE PHYSICAL ITEM FROM YOU ?

NO, WE ARE PROVIDING AN AUTOMATED SERVICE WHICH WILL PURCHASE THE ITEM FOR YOU AT RETAIL PRICE FROM THE SUPPLIERS BELOW

WHERE ARE THE ITEMS COMING FROM ?

THE ITEMS ARE COMING FROM ADIDAS.COM WEBSITE AND/OR YEEZY SUPPLY

HOW MUCH DOES IT COST ?

PRE-ORDER FEE WILL VARY DEPENDING DIFFERENT FACTORS AT OUR SOLE DISCRETION. OUR FEE DOES NOT INCLUDE THE RETAIL COST OF THE ITEM. YOU WILL PAY OUR PRE-ORDER FEE PLUS THE RETAIL PRICE OF THE ITEM IN YOUR COUNTRY CURRENCY YOU DELIVERING THE ITEM TO.

WHEN ARE YOU CHARGING ME ?

FROM THE DAY YOU PLACE THE ORDER TO THE DAY WE SUCCESSFULLY SECURE YOUR ORDER, THERE WILL ONLY BE A PENDING CHARGE PLACED ON YOUR CREDIT CARD. PRE-ORDER FEE WILL BE CHARGED ON THE DAY OF RELEASE ONLY IF YOUR ORDER GOT SECURED. IF WE HAVEN'T THE CHARGE WILL LIFT OFF AND YOU WON'T BE CHARGED

ARE YOU PROVIDING A MONEY BACK GUARANTEE IF I DON'T GET MY ITEM ?

WE GUARANTEE THAT YOU WILL EITHER RECEIVE YOUR PRE-ORDERED ITEM OR GET YOUR MONEY BACK.

I'VE SELECTED THE WRONG SIZE/ADDRESS, CAN I EDIT MY ORDER ?

YOU CAN EDIT YOUR ORDER IN REAL TIME ON SECURE.YEEZYMAFIA.COM USING YOUR ORDER # AND YOUR EMAIL ADDRESS

HOW AND WHEN WILL I KNOW THAT MY ITEM HAS BEEN SECURED ?

YOU WILL KNOW ON THE RELEASE DAY, USUALLY BY RECEIVING EMAIL CONFIRMATIONS FROM THE RETAILERS AND WE WILL ALSO SEND ANOTHER EMAIL CONFIRMATION WITH YOUR SUPPLIER ORDER DETAILS (TRACKING LINK, ORDER NUMBER, ORDER STATUS) COUPLE HOURS AFTER THE MAIN DROPS.

MY ORDER HASN'T BEEN SECURED, HOW DO I CLAIM A REFUND ?

REFUNDS ARE AUTOMATIC, NO NEED TO CLAIM FOR IT, IF YOUR ORDER HASN'T BEEN SECURED CHARGE WILL BE LIFT OFF AND BACK INTO YOUR BANK ACCOUNT IN 1-10 BUSINESS DAYS.

HOW DO I TRACK MY ORDER ?

IF SUCCESSFUL, WE WILL SEND YOU AN EMAIL WITH AN ORDER TRACKING LINK TO BE ABLE TO TRACK YOUR ORDER SHIPMENT/STATUS

HOW CAN I CANCEL MY ORDER ?

WE DON'T ACCEPT CANCELS AS ALL SALES ARE FINAL

HOW CAN I RETURN MY ORDER, AND CAN I GET A REFUND ?

ONCE WE DONE OUR PART, YOU WILL HAVE TO HANDLE ALL RETURNS/REFUNDS INQUIRIES WITH THE SUPPLIER PROVIDING YOU THE ITEM. WE DO NOT OFFER REFUNDS ON PRE-ORDER FEE IF YOU DECIDE TO RETURN YOUR ITEM.

I HAVE ANOTHER QUESTION HOW CAN I CONTACT YOU ?

YOU CAN USE OUR CONTACT PAGE OR REACH OUT TO US ON SOCIAL MEDIA FOR ALL UPDATES REGARDING THE YEEZY MAFIA PRE-ORDERS SERVICE.